Thank you for shopping at viqif.com.

If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

-The product is not sale items.

-The product is not clearance items and/or items bought during promotional sales

Products that do not meet these criteria will not be considered for return.

To return the products, please contact service@viqif.com

STEPS

Contact our customer service (service@viqif.com) to receive return request form and shipping address to return your item.

viqif.com will not refund the return shipping costs. Return shipping is at the customer’s expense. Make sure you hold onto your return shipment tracking number.

All return postage and insurance costs are to be paid by the customer. viqif.com will not be responsible for parcels lost or damaged in transit if you choose not to use insurance. viqif.com will not process returns that have not been approved by our customer service team via email prior. If you paid for your order using Paypal you may be eligible to claim your return shipping back using their refunded shipping service.

Include your return request form with your product that is being sent back to viqif.com.
Sale items will not be accepted for exchange/refund

Refunds

1.Most returns are processed within 5 business days after we receive your package.

2.It takes about 3~7 days from the time we initiate the refund to the completion of the entire refund process.

3.Once your refund has been issued, you will receive a confirmation email.


4. The  insurance are non-refundable.

NOTE:You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

Love you all

viqif.com